Steve Gomez Consulting
and Leadership Development, LLC.
Personal Listening Profile®

Good communication is one of the most valued skills in the
workplace. And effective listening is crucial to communicating
productively inside the organization and meeting the competitive
challenges outside the organization.

The Personal Listening Profile® helps people become active,
purposeful listeners in a wide variety of situations for more
productive communication.
Steve Gomez Consulting
and Leadership Development, LLC.

At Excel Training and Development
Personal Listening Profile
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Learn to Listen and Respond with Purpose
Listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal
messages and other cues, like body language, in ways that are appropriate to the purpose. If the message is
entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to
persuade us, our purpose is judgment, so we listen and respond critically. It is estimated that people screen out or
misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making
listening the biggest contributing factor to miscommunication.

Discover the Impact of Different Listening Approaches
Behavioral research shows that people approach listening with different purposes and with different motivations
related to that purpose. The Personal Listening Profile helps people discover their preferred or most natural
approach to listening as they gain insight into the different listening approaches of others. The Personal Listening
Profile identifies five listening approaches:

Adopt an Appropriate Listening Approach
The Personal Listening Profile also helps people see that their preferred listening approach may not be
appropriate to every situation. They learn when and how to adopt another listening approach for more successful
communication. It outlines three primary factors to consider in choosing the listening approach appropriate to the
situation: Purpose, Motivation, and Behavioral Indicators.

Enhance Individual and Team Performance
Organizations use the Personal Listening Profile to: